Internet Banking FAQ's?
Welcome to High Plains Bank Internet Banking - the easiest way to bank online! This page provides a guide to FAQ about our Internet Banking. If you have other problems or questions, please call customer service at 1-800-984-0010 or 719-765-4000. Select an area below for FAQ on each area.
General
Q: What is High Plains Bank Internet Banking?
A: High Plains Bank Internet Banking is a free service that allows High Plains Bank customers to access their accounts, along with the ability to carry out several kinds of financial transactions through the internet. Free account access through High Plains Bank Internet Banking is available 24 hours a day, 7 days a week. Once enrolled, High Plains Bank customers also have access to Customer Service, Internet Bill Pay, checking and savings accounts, account statements, financial calculators, alerts, reminders, and much more.
View our Internet Banking Demo for a better understanding of the services available through High Plains Bank Internet Banking.
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Q: How much does High Plains Bank Internet Banking cost?
A: High Plains Bank Internet Banking is free to High Plains Bank customers. (Also see High Plains Bank Internet Bill Pay)
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Q: What are the access requirements for High Plains Bank Internet Banking?
A: To enroll in free High Plains Bank Internet Banking, you need to have the following with High Plains Bank:
- Checking
- Savings
- Certificate of Deposit or
- Loan account
System Requirements
- Computer with Internet Browser (Microsoft® Internet Explorer 7.0 or higher)
- Internet access
Note: To sign up for optional bill payment services in High Plains Bank Internet Banking, you must have a High Plains Bank Checking or Savings Account.
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Q: How is my personal information protected within High Plains Bank Internet Banking?
A: High Plains Bank is committed to protecting your personal information. Strict policies and procedures are in place to ensure your account information is kept confidential. Only authorized signers can access account information. Every effort is made to protect our customers from fraud. When you sign up for Internet Banking you will submit your Social Security Number. We will not initiate a request for sensitive information from you after that (i.e., Social Security Number, User ID, Password, or account number). If you receive an email that requests this type of sensitive information, you should be suspicious of it. We strongly suggest that you do not share your User ID, Password, or account number with anyone.
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Q: Where can I find High Plains Bank Internet Banking on the Internet?
A: Go to http://www.highplainsbank.com and click on the Internet Banking button in the left hand column. Once you have been routed to the Login screen, you can create a bookmark in your browser to make it easier to return for future banking sessions.
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Q: What customer service offerings are available with High Plains Bank Internet Banking?
A: As a High Plains Bank Internet Banking customer, you may do all of the following: Transfer money between your accounts · Request a new checking or savings account · Sign up for an alert so you know when your statement is ready online· Request a reminder related to your account balance · Enroll in High Plains Bank Internet Bill Pay · Reorder checks or deposit slips· Official checks, and foreign currency via email· Email High Plains Bank Internet Banking Customer Service · Change your Internet Banking Password · Locate High Plains Bank branches or ATMs
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Q: How can I pay my bills using High Plains Bank Internet Banking?
A: Once your High Plains Bank Internet Banking User ID and Password is established, you may enroll for High Plains Bank Internet Bill Pay. With Internet Bill Pay, you can receive, review and pay all your bills online quickly and easily - anytime, anywhere. Automatic bill payments can be set up in advance to ensure that recurring bills are paid in a timely manner. Learn more about High Plains Bank Internet Bill Pay.
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Q: Can I preview High Plains Bank Internet Banking before I enroll?
A: Yes. Check out our Internet Banking Demo for a detailed preview of the many valuable High Plains Bank Internet Banking services and features.
Q: How do I download transactions into Quicken?
A: You can download your transactions in multiple formats, including Quicken, Microsoft Money, and a simple spreadsheet. To do so, go to the History screen for your account and click "Download". Then choose the date range and format and click "Download".
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